Reference

Your neighborhood pharmacy, proudly serving Mathews County since 1922.

Mission Statement

To help individuals live healthier lives through the provision of quality healthcare products and services

Vision

Our company’s management goals are to continuously strive to provide the highest quality services to our community and customers. Our purpose is to assist our customers and to help meet their medical needs as prescribed by their physicians while being mindful of our fiscal responsibility.

To meet these goals, leadership and management will develop an organizational culture that will foster and create a working environment that focuses on improving our standards of performance as it relates to patient and staff needs and expectations. This can be done through:

  • A clearly defined and communicated mission
  • Recruitment of highly professional personnel
  • Providing opportunities for growth and development
  • On-going education and training to develop skills and knowledge consistent with services provided
  • Providing resources to implement and support equipment and services provided

Hudgins Pharmacy will provide routine services, supplies and medication. The company does not discriminate against any person because of race, sex, religion, national origin or age. We hold in high regard our compliance with all applicable federal, state, county and local laws and regulations.

Notice of Privacy Practices

This notice describes how health information about you may be used and disclosed and how you can access this information.

PLEASE REVIEW THIS INFORMATION CAREFULLY.

Legal duty

We are required by federal and state law to maintain the privacy of your health information. We are also required to give you this notice about our privacy practices, our legal duties and your rights concerning your health information. We must follow the privacy practices that are described in this notice while it is in effect. We have the right to change our privacy practices; if we do so, we will notify you of these changes.

Use and disclosures of health information

We are permitted, by law, to use and disclose health information about you for reasons concerning treatment, payment and healthcare operations. Examples:

Treatment: We may disclose your health information to a physician or other healthcare provider that is providing treatment or other health services to you.

Payment: We may use and disclose your health information to obtain payment for services that we provide you.

Operations: We may use and disclose your health information in connection with our healthcare operations, which include administration and planning and other tasks that help us improve that quality.

Family and Friends: We may disclose your health information to a family member, relative or a friend that has been identified by you while you are present. If you are not present, professional judgment will be utilized to determine whether a disclosure is required or in your best interest. We will only disclose information that is believed to be relevant to the person’s involvement with your health care or payment related to your health care. We may also disclose your health information in order to notify such persons of your location, general condition or death.

Requirements of the Law: We may use or disclose your health information when we are required to do so by law.

Victim of Abuse or Neglect: We may disclose your health information to authorities if reasonable belief is that you are a possible victim of abuse, neglect or domestic violence. We may disclose information to the extent necessary to avert additional serious threat to your health or safety or the health or safety of others.

Public Health Activities: We may disclose your health information to public health authorities for the purpose of preventing or controlling disease or preventing injury; to alert a person who may have been exposed to a communicable disease; to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; to report information to a health oversight agency that is responsible for ensuring compliance with governmental rules and regulations, such as Medicare and Medicaid.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counter intelligence and other national security activities.

Worker’s Compensation: We may use or disclose your health information to the extent necessary to comply with state laws relating to workers’ compensation.

Disclosures Requiring your Authorization: For any reasons other than those listed in this notice, we may only use or disclose your health information with your written authorization. Your authorization must also be obtained prior to using your health information for any marketing activity.

Your rights to your personal health information

Access to Record: You may have access to your health information, with limited exceptions. Requests must be submitted in writing to the address included in this notice. We may charge a reasonable fee to compensate for time and materials.

Revocation of your Authorization: You may revoke your authorization to disclose your health information at any time. Requests must be submitted in writing to the address included in this notice.

Restriction of Information: You may request that we place restrictions on our use or disclosure of your health information. Requests must be submitted in writing to the address included in this notice. We will respond to all such requests in writing.

Disclosure Accounting: You may request a list of instances in which we (or our business associates) disclosed your health information for purposes, other than treatment, payment, Healthcare operations and certain other activities, for the last 6 years. You must make your request in writing by sending us a letter that specifies the type of information and the time period involved. Requests should be sent directly to the address listed in this Notice.

Alternative Communication: You may request that we communicate with you about your health information by alternative means or to an alternative location. You must make your request in writing by sending a letter that specifies the alternative means or location and provide satisfactory explanation how payments will be handled under the alternative means or location you have requested. Requests should be sent directly to the address listed in the header of this Notice.

Amendment: You have the right to request that we amend your health information. You must make your request in writing by sending us a letter that explains why the information should be amended. Requests should be sent directly to the address listed in the header of this Notice. We will comply with your request unless we believe that the information to be amended is accurate and complete.

Questions or complaints

If you are concerned that we may have violated your privacy rights, would like to amend your medical records, request an accounting of disclosures or have questions about how your information is used, please let us know.

Hudgins Pharmacy
Attn.: Privacy Officer
PO Box 98
Mathews, VA 23109

You may also submit a written complaint to the U.S. Department of Health and Human Services.

Read moreHide

Return Policy

Hudgins Pharmacy strives for customer satisfaction and accuracy of all orders shipped. This is a philosophy that we respect, practice and emphasize in our business.

Our return policy has been established to protect our customers. For your safety, Hudgins Pharmacy cannot accept returns of properly filled medication orders. Products returned outside of this return policy or without authorization may be discarded without refund.

Thank you for your time and continued business. If you have further questions or concerns, please contact Customer Service Department, Monday – Friday, 9am – 5pm EST at 866-643-3292.

Planing for emergencies

As the provider of your medical equipment / supplies, we at Hudgins Pharmacy would like to offer you some information regarding planning for emergencies, disasters, and other unexpected situations. Some examples of emergencies and natural disasters would be earthquakes, floods, fire, tornados, hurricanes, blizzards, ice storms, power outages, etc. If you have recently moved to an unfamiliar geographic area, it would be a good idea to acquaint yourself with the more common and most likely types of natural disasters that occur where you live. In the event of such an occurrence, it is important that you are aware of some things that you can do to help ensure that you continue to receive your equipment, supplies, and/or services. The following are some recommendations to guide you in making your emergency plan.

Review Your Emergency Plan

Review emergency plans and procedures with your family and any caregivers. Make sure your plans include:

  • All your health and medical needs, including healthcare-related legal documents
  • Medical equipment and supplies that you need on an ongoing basis
  • Medications that you are taking
  • Evacuation plans (alternate shelter)
  • Family, physician, hospital and other healthcare organizations communications (911 and other phone numbers)
Prepare Your Equipment and Supplies
  • Gather enough food, water, medication, and other life sustaining necessities (including medical equipment and supplies) for at least one week, preferably two weeks.
  • Make sure that you keep with you written copies of the instructions for the use, maintenance, and cleaning of essential medical devices, such as wheelchairs, nebulizers, CPAP or BiLevel machines, and oxygen devices.
Keep Track of Your Medications
  • Keep a list of all your medications handy and updated. This will include the names of all prescribed and over-the counter medications you are taking, their dosage, and how often you are to take them.
  • Make sure that all of your medication containers are properly labeled and seal them in waterproof zip-type plastic bags.
Be Aware of the Location(s) of the Nearest Emergency Shelter(s)
  • You should consider evacuation as early as possible, even if it may prove later to be unnecessary, because of the challenges faced by those with special health needs. To prepare for a possible evacuation.
  • Contact the American Red Cross for information on shelters.
  • Find out if there are alternate shelters in the event that you are not able to reach the designated shelters.
  • Discuss electrical needs for essential equipment (e.g., refrigeration for food and medication, air conditioning, heating, oxygen concentrators, nebulizers, ventilators, suction machines, etc.) with your family members, caregivers, and emergency shelter personnel.
  • The criteria for staying in a special needs shelter varies by state or local government guidelines. In general, special needs shelters provide supervised care and shelter to a limited number of people requiring assistance due to pre-existing health conditions.
  • You may qualify to stay at a special needs shelter if you are dependent on electricity to operate medical equipment; in need of assistance with medication(s), injections, or wound care; receiving dialysis; or receiving hospice services.
Household Safety
Household Chemical Safety:

Ensure that chemicals are stored in a safe place and are kept sealed when not in use.

Furniture Layout

Ensure that furniture is laid out in a manner that allows for free movement throughout the room.

Blocked Exits

Keep blocked exits clear of objects in case of emergency.

Read moreHide

Falls prevention checklist

Here are some suggestions to help you prevent falls at home:
  • Remove things you can trip over (like papers, books, clothes, and shoes) from stairs and places where you walk.
  • Remove small throw rugs or use double-sided tape to keep the rugs from slipping.
  • Keep items you use often in cabinets you can reach easily without using a step stool.
  • Have grab bars installed next to your toilet and in the tub or shower.
  • Use non-slip mats in the bathtub and on shower floors.
  • Use a hand-held shower head and a shower chair / bench.
  • Use liquid bath soap to prevent dropping of bar soap.
  • Improve the lighting in your home.
  • Hang light-weight curtains or shades to reduce glare.
  • Have handrails and lights put in on all staircases.
  • Wear shoes both inside and outside the house.

Read moreHide

Infection Control

Always refer to any infection control information in the individual product pamphlet/brochure for your product.

Glucose monitor supplies: Always use a new sterile lancet on skin cleaned with soap and water.

Always follow manufacturers guidelines for disposal of supplies exposed to blood or bodily fluids.

Clean hands using soap and water or alcohol based hand rub after contact with blood, body fluids, secretions, excretions, or non-intact skin.

Clean any product that has had contact with blood or other body fluids as directed in the brochure for the product.

Do not apply any product or supply to areas of sore or inflamed skin.

Contact your physician if you show symptoms of a skin infection such as redress, irritation, or an open would of the skin.

For further information or questions on infection control, contact your physician or the product manufacturer.